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Shipping and Returns Policies

Order Confirmation:

After you place your order you will promptly receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order we automatically make contact with our suppliers to confirm that what you ordered is in stock and available for immediate shipment.  If your item(s) are on backorder or unavailable, we will void the pre-authorization and immediately contact you via e-mail to discuss shipping times.  If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provide when checking out.  If you do not receive tracking information from us within six business days of your order feel free contact us at sales@outdoorledco.com.

Damages

Please inspect the packaging of your item(s) when they arrive. If you notice any damage you should make note of it when signing for delivery.  If your item(s) arrive damaged, please send photos to returns@outdoorledco.com and we will process an insurance claim on your behalf.

Returns:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Cancellations & Refunds

All orders cancelled after 48 hours are subject to a $20 administration fee whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges.  Refunds will only be issued to the original credit card that you use when placing your order.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@outdoorledco.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@outdoorledco.com and send your item to: 340 S Lemon Ave #5036 Walnut California US 91789.

Shipping

To return your product, you should mail your product to: 340 S Lemon Ave #5036 Walnut California US 91789

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.